Here are some of the questions that are asked by most customers
Does BROWNBULL CNC operate its own logistics ?
NO, We rely on 3rd party (DTDC & India Post).
Why India post, not others (like FedEx, Bluedart, etc) ?
Our aim is to cover most remote parts of the India at lowest cost. India post is the only option we have, so we have tied up with India post.
Can you ship via other logistics/courier service, I am ready to pay extra ?
YES,On default we ship through DTDC, We ship via India Post parcel service to remote areas that are not accessible by private couriers, other logistics and courier services are available at an extra cost.
What is the Time to delivery the product ?
We do NOT guarantee time of delivery, but we only assure Time to dispatch: Normally in stock items are dispatched within 3 to 4 working days.
I need the product urgently, can you deliver ASAP ?
NO, If you are very urgent need of some component, please do not place order here. Contact Brownbull CNC for availability of stock.
Why Shipping charge is high?
The shipping charge we collect include packing, transport and shipping charge collected by shipping company. We believe proper packing and handling is a must for the products to reach you safely.
Can you sell without GST / Tax ?
NO, We cannot.
Can I pick the product at the manufacturing unit ?
NO,We do not entertain pick product or visit at the manufacturing unit.
Can you customize a product? (Eg: manufacture to my requirement)
NO, We do not.
Can I get my product packed in assembled/semi assembled condition?
NO,Brownbull CNC encourages customers to build their own machines.All products from Brownbull CNC are DIY kits.
Do I get technical assistance if i get stuck in assembly?
All assembly videos and user manual are sent to you by mail at the time of purchase, If you still get stuck with your assembly kindly call up our technical team for assistance.
Do I get CAD/CAM assistance for designing my product to be machined?
Brownbull CNC does not provide any such CAD/CAM assistance or tutorials.