Warranty are only against manufacturing defect and transit damage
Customer need to contact support team within 10 working days from the date of delivery for being eligible for the return.
Eligibility of manufacturing defect is subject to verification of product by our team.
BROWNBULL CNC can not guarantee their eligibility unless it is proven that the issue is related to a manufacturing defect.
BROWNBULL CNC reserve the rights refuse to replace in case if the product damaged by user error.
In case product is defective or damaged then the BROWNBULL CNC team will replace and reship the product.
In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reshipped, customer has to pay the reshipping fees.
In the event of no replacement possible or out of stock, refund or store credit will be done.
Customer has to bear the return shipping.
Products under warranty cannot be exchanged for other products.
No warranty is available for Electrical and Electronic Items or the Laser Module.
Warranty Claiming Procedure
Step 1: Send a e-mail to support team with order number, and reason for return
Step 2: BROWNBULL CNC team will send you the Return Form and Return address
Step 3: Pack and ship the product, Use the Return for during shipment
Step 4: Send courier tracking number to BROWNBULL CNC Support team
Step 5: Once the shipment is received, BROWNBULL CNC Team will verify the products and process them as per warranty policy
If there are any questions regarding this terms and conditions you may contact us